Refund policy

At Sultana Silvers, we create handmade, customized pieces as unique and special as you are. Once your order is confirmed, changes or cancellations can only be made within 24 hours, as we begin crafting your one-of-a-kind item right away.

To ensure your jewelry stays beautiful, please avoid exposing it to perfumes, water, alcohol, or chlorine. Sweat may also cause silver to oxidize faster, which is a natural process.

Every product comes with a one-year warranty covering technical damage, but it does not apply to issues caused by misuse or improper care. If you face any technical issues, we’ll be here to assist you with care.

Thank you for choosing Sultana Silvers—you are truly special to us!